Privacy Policy

1. Introduction

Zapp ("we," "our," or "the Service") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. By using Zapp, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Account Information

• Name and email address (provided during registration or via Google OAuth).
• Profile photo (if provided through Google OAuth).
• Password (hashed and securely stored, for email/password accounts only).
• Multi-factor authentication settings and recovery information.

2.2 Profile and Resume Data

• Professional profile information including work experience, education, skills, and personal details.
• Resumes and documents you upload or create within the Service.
• Job preferences including desired roles, locations, salary expectations, and work arrangements.
• Achievements and experience records you add to your profile.

2.3 Application Data

• Jobs you save, apply to, or interact with.
• Application materials generated through the Service, including cover letters and tailored resumes.
• Application status and tracking information.
• Notes and tags you associate with applications.

2.4 Usage Data

• Log data such as pages visited, features used, and timestamps.
• Device and browser information.
• IP address and general location data.
• Interaction patterns to help improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your data to generate Zia-assisted application materials, match you with relevant jobs, manage your profile, and track your applications.
• Zia Processing: Send relevant portions of your profile, resume, and job data to the AI models (OpenAI) that power Zia to generate tailored content, suggestions, and recommendations. We send only the data necessary for each specific task.
• Job Matching: Use your profile, skills, and preferences to identify and suggest relevant job opportunities from integrated job boards.
• Communication: Send account-related emails such as verification codes, multi-factor authentication codes, and important service notifications via SendGrid.
• Improve the Service: Analyze usage patterns and feedback to enhance features, fix issues, and develop new functionality.
• Security: Detect and prevent fraud, abuse, and unauthorized access to your account.

4. Third-Party Services

Zapp integrates with the following third-party services to provide its functionality:

Each of these services has its own privacy policy and terms of service. We encourage you to review them. We do not sell your personal data to any third party.

5. Data Storage and Security

We take reasonable measures to protect your personal data, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of data at rest in our database.
• Secure hashing of passwords (passwords are never stored in plain text).
• Support for multi-factor authentication to protect your account.
• Regular security reviews and access controls.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to following industry best practices.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law. Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytical purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can view and access your personal data at any time through your Zapp profile and settings.
• Correction: You can update or correct your personal data through your profile and account settings.
• Deletion: You can request deletion of your account and all associated data by contacting us at support@jezapp.com or through your account settings.
• Export: You can request a copy of your personal data in a portable format by contacting us at support@jezapp.com.
• Restriction: You can request that we limit processing of your data in certain circumstances.
• Objection: You can object to processing of your data for specific purposes.

To exercise any of these rights, please contact us at support@jezapp.com. We will respond to requests within 30 days.

8. Cookies and Local Storage

Zapp uses cookies and browser local storage for the following purposes:

• Authentication: Session cookies to keep you signed in and manage your authentication state.
• Preferences: Local storage to remember your display preferences and settings.
• Analytics: Basic analytics cookies to understand how the Service is used and to identify areas for improvement.

We do not use cookies for advertising or third-party tracking. You can configure your browser to block cookies, but some features of the Service may not function properly without them.

9. Children's Privacy

Zapp is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice within the Service. Your continued use of Zapp after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at support@jezapp.com.